Refund policy

We stand behind Rootline with a 60 day money back guarantee.

How it works. If Rootline is not right for you, email us at hello@tryrootline.co within 60 days of delivery with your order number. You do not need to return an empty pouch and you do not need to explain yourself. We will refund the purchase price of your order to the original payment method.

What is covered. The guarantee covers your first order of any size, one time per customer or household. Repeat orders and additional pouches beyond the first order are covered by our standard 30 day return window for unopened product.

Returns of unopened product. Unopened pouches in resalable condition may be returned within 30 days of delivery for a refund. Email us first for a return address. Return shipping is the customer's responsibility unless the item arrived damaged or we shipped the wrong item.

Damaged or wrong items. Email us within 14 days of delivery with a photo. We will replace the item or refund you in full, including shipping, at no cost to you.

Refund timing. Approved refunds are issued within 3 business days. Depending on your bank it can take a further 5 to 10 business days to appear on your statement.

Subscriptions. You can cancel a subscription at any time from the link in your order confirmation email or by emailing us. Cancellation stops all future charges. Orders that have already shipped are covered by the policies above.

Questions: hello@tryrootline.co